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Users are ruthless.

August 24th, 2010 by Jonathan Lee

Here’s a few points to consider when planning your next web site.

Your web site maybe creating the ‘first impression’ of your business.

Think about it, would you answer the phone ‘no, go away!’? Exactly!

Would you put up a neon sign next to the M1 saying ‘its easier to get a quote from our competitors who are just off the next junction’. I think you get the point.

So its imperative that your site at least says what you do, shows what you’ve done and offers a super simple way to get in touch – and that’s all got to happen within seconds.

Of course web sites can do lots more things than that but, frankly if you’re not going to get the basics right you’re better off not wasting your money in the first place.

What do you do?

A picture says a thousand words – oh, did I really just say that. Trouble is, its true!

Images convey a ton of info in microseconds. But remember, quality is everything. Get it shot professionally or use good stock, never run with amateur stuff. You will look cheap.

Then there’s the words. Can you sum up what you do in one line that is easy for a layperson to understand?

If not why not?

Trying to distill things down to a single line is a useful exercise which, can often highlight wider problems with your marketing and operations in general. Maybe you need two web sites? maybe you now need a new name!

But when it comes to the all important strap line and copy in general, people often seem to go for one of two options;

Option 1 – flaff

We strive to serve global stake holders with sector specific integrated spherical solutions.

Option 2 – the simple truth

We make ball bearings.

Just say what you do for crying out loud! What’s wrong with that!

Users want small parcels of genuinely useful information not reams of marcobabble. Choose every word with care. Keep stripping it back.

Hey! Lets make the site really difficult to use.

Its almost as if some people actually convened a meeting and agreed to do just that. Yeh cool, lets organise the navigation so you can’t find what you want. Wow of course, lets piss the user off with some animated fish.

Just get the basics right and leave the tropical fish for your reception area.

Does the User Interface meet accessibility standards, is it suitable for the visually impaired?

Does the site work across all of the popular browsers out there not just Explorer on a Pc? A lot of people use Firefox and Mac’s and all sorts!

How does the site behave on the iPad or an Android Phone?

Try getting your kids to use it and watch how they navigate around. Kids are great testers, if its not instant and obvious they go.

We think its time to get back to the original purpose of the internet; to deliver information quickly in a universal format. Its a bonus if it looks cool.

Who are your customers?

Here’s an interesting exercise. Take your head out of the sand and build your LinkedIn network; it isn’t a fad and isn’t a waste of time!

Its only when all your contacts are lined up next to one another do you see the pattern.

Gender, title, age, location, sector and interestingly the period in your career when you met most of them!

All the pointers are there. Who do you make the most money out of and why? Build a site with the profitable people in your professional network in mind. How do you attract more of them?

You gotta water the garden man!

A blog and regular tweets work. Yes, they do and we’ve got proof.

Keeping your site alive, dynamic and ever-evolving is as important as all your other business development activities. Sure it takes time, and it can be hard work but it will be what sets you apart from the alpha males who don’t get it. Look fresh, exciting and switched on!

See your web site as a digital channel not a business card.

Too many sites flatline.

But I’m not technical!

Thank god for that.

The technical side of web development is wholly and utterly irrelevant to most people in most cases. When you went on holiday did you fly on an Airbus or a Boeing?

Don’t waste your time learning buzz words or trying to understand ‘how’ just concentrate on ‘why’.

Remember, creating a web site is about you and what you do.

It takes 1 second to click away. Users are ruthless.

Mad stuff.

August 21st, 2010 by Jonathan Lee

Don’t you just love mad stuff and the people who buy it!

Some of these things are mad in a brilliant, innovative and daring way, some are just bonkers. Oh how I’d of loved to have a been a fly on the wall when the C5 was sketched out – why is it aerodynamic?

Where would we be without that small group of people prepared to try, prepared to mix things up to see what happens! Long live those who aren’t scared of failure.

The Synthaxe.

The Sinclair C5.

The Jenson Interceptor.

The Stylophone.

The Instamatic Camera.

The original TV Tennis video Game.

….and of course more recently the brilliant Amstrad Telephone Email machine.

Anyone can imitate or regurgitate, very few innovate. As Sir Freddie Laker is reported to have said ‘The only man who doesn’t make mistakes is the man who doesn’t do anything’.

Wiley-VCH Chemistry Portal

August 9th, 2010 by Michael Austin

Just to let you know that we’ve added the Wiley-VCH Chemistry Portal project to the What We’ve Done page. The project was a rebrand of a current site and was launched in May (yeah it’s taken us a while to get to round to uploading it :) ). We’ll be adding a few more projects here and there, as well as updating Monkey and Toolbar with the latest stuff (and making those Rosslyn Digital fixes listed aggeeeessss ago).

Oh and I also went to see Supergrass perform their last ever UK gig at the Brixton Academy (this vid wasn’t take from it but it’s one of my favourite songs of theirs).

Good to see very few people with cameras up all the time. A very enjoyable gig.

Content and distribution

July 26th, 2010 by Jonathan Lee

I believe digital marketing can be distilled down into two areas; content and distribution.

Just ways to spread the word

Twitter, Facebook, YouTube, Email, SMS, web sites, forums and blogs are simply methods of distribution.

Sure there are a few operational ‘do’s and dont’s’ for optimising their effectiveness, but the reality is that pretty much anyone with access to the internet now has the capacity to distribute content on a global scale for little or no cost.

So there’s really no need to feel ‘bamboozled’ with all this stuff, the mediums I have mentioned above are just contemporary methods for distributing content or put another way, spreading the word.

Content is king

The creation of great content however is a another matter entirely. It’s very easy to get this bit wrong and very hard to put it right if you do;

Who wants to enter a competition to win a crap prize?

Who wants to buy a product which is too expensive?

Why tell me about a product which is not available in my country?

Why would I want to hear about a boy band concert when I hate boy bands?

If you distribute content digitally there’s a chance its found its way to all sorts of places in an instant. People can comment on your offering and there’s nothing you can do about it! In other words, you can’t put the genie back into bottle.

So what makes great content?

I think its about relevancy, clarity, and timing.

Imagine this. Your local cake shop has just baked some of your favorite cakes. You got their tweet on your smartphone so you made a detour to pick some up on the way home.

Because of Twitter, I now read my local newspaper for the first time in twenty years. Small, local stories feed onto my desktop along side the big global issues of the day. Surprisingly I’m becoming more interested in the local stuff. So the great content was always there, its just that its started to be distributed more effectively.

Digital isn’t just for the big guys. In fact it often works just as well and with lower risk for small organisations.

So a few things I feel people ought to consider when trying to make digital marketing work for their business.

Is this content good for us?

Is this content good for our customers?

Can we deliver on our promise?

How and when should we distribute this content?

So don’t worry about how all the technical stuff works and keeping up with latest buzzwords, just concentrate on what you’re going to say.

What's Been Said/Read/Dev'd

From the Blog

Users are ruthless. (JL)
August 24, 2010

Here’s a few points to consider when planning your next web site.
Your web site maybe creating the ‘first impression’ of your business.
Think about it, would you answer the phone ‘no, go away!’? Exactly!
Would you put up a neon sign next to the M1 saying ‘its easier to get a quote from our competitors who are [...]

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